When Do You Get A Loaner?

I dropped my A3 off at the dealership for the first scheduled maintenance last week. I thought I was supposed to get a loaner car for the day for free. At least that's what the Audi salesman told me when I bought my A3. Instead I got a shuttle ride to the office and had to beg a co-worker to give me a lift to the dealership. Does anyone know Audi's policy on this?

Probably depends on the dealership.  The one servicing my car told me initially that they provide loaners for warranty repairs or appointments that require keeping the care more than a few hours.  They ask that those getting routine service wait for the car or grab a shuttle.  However, I've gotten a loaner every time so far.
 
Of course they also said they usually offer Camrys, but I've been given an A6 (that drove and creaked like a boat) and an A4 (which drove impressively).

It all depends on the dealership, how many loaners they have, how busy they are, etc.
The most common policy seems to be that unless the car needs to be there overnight, you have to take the shuttle.
And if you didn't buy the car at that particular dealership, they don't have to give you a loaner at all.

I get a loaner anytime I take my car in as long as I schedule an appointment.  Always Audi's.  Have been in A3's and A4's.   Hell, I got a loaner when I dropped my car off at the dealer because the service advisor wanted to see if he could get my windows to roll up/down via the keyfob (they couldn't). 
 
One of the few good things about being in Oklahoma is the hospitality.

The dealership that I take it to here in Southern California is always busy so that must be why I don't get a loaner (even though I make an appointment). It just sucks to not have a car for a whole day and have to figure out how to get a ride back to the dealership. My girlfriend was ragging on me saying that she get's a loaner at the Volvo dealership and she thought Audi was supposed to be more upscale. Maybe I'll take my car to the dealership in Oklahoma for the loaner and friendly service ;)

I bought my car at Pacific Audi and have always gotten a loaner, and if they are out, then I get a free rental from Budget.   Not sure where you are located in SoCal, but that dealership has always been upfront and good to me.
 
Cheers!

my mom has a ml 350 and when ever we service it we get a free c class for a day from enterprise

I learned when leasing my car it MUST be in writing to get what the salesperson promised....  I also learned pretty quickly that if you confront them while they are on the floor with a customer about what they promised you get more than you barganed for pretty quickly!!

Put your salesman on the spot for what they promised in front of a customer and I guarantee you get more!!
(Maybe by more they just spit in your gas tank... but hey its NY for me)

The only car co. down here in miami that still gives free loaners is BMW.
Otherwise get ready to rent a car with a discount from the dealership,(dodge neon, pt cruiser,toyo corolla etc.  I think if you buy like premium top of the line model you'll be qualified for a loaner.

My dealership offered a loaner, but it was easier just to sit tight at their location with my laptop. I had internet connectivity and did work until my car was finished with a scheduled service. No muss, no fuss.

Just got my car serviced at Clair Audi in Norwood, MA. I had 3900 miles on it and they didn't give me much crap about coming early for the 5k service. Even though the whole thing took 45min, they loaned me a Benz C class for the day with around 11k miles on it. It drove like a boat. But the service there was excellent I brought my laptop expecting to have to wait there for the service and wouldn't have minded that looking at how they had flat screens, and cafe and free wifi. 

I've had a loaner A4 for the past week while I wait for my 08 A3 to come in.

Always request the loaner when making the appointment.  My appt was 2 weeks out because I wanted a loaner, but it's no emergency so it's okay.

penske will provide a free loaner....just let them know you need one when you make the appointment. they've had their fleet of A4 loaners since early summer

I get a loaner everytime I bring mine in for an oil change.  I also got a loaner for a seat replacement that took only 1 hour.  Always newer A4's and A6's to.  This is the original dealer I purchased my car at.

But I called another Audi dealer to schedule an oil change, since I moved and its closer, and they wouldnt give me a loaner for an oil change. I cancelled the oil change request, I'll never take my car there.

Some dealer's make a big deal about giving customers loaners, its ashame.

I wonder why the dealers won't set up the windows rolling up/down with the keyfob option ?  It's easy to do, with all of the information available in this forum and from Ross-Tech.  When I took my car in for the 5K service, they reset all of the codes to default for some reason, but 5 minutes with the VAG-COM fixed it back again. 
 
on topic, the dealer loaned me a nice new A6 for the 5K service on my A3.  That was nice, and it made me happier that I had the A3 (A6 is (for me) a boat - previous cars: rabbit,  '86 GTI,   '97 318ti,  now '07 A3).

i think your service advisor supposed to ask you if you are going to wait for the car or if its gonna take more than 1 day they should offer you a loaner or at least a free shuttle.
its different for each dealership