I just have to give Eurosport in Plano, TX major credit. First let me say i live 45 miles and about an hours drive away from them. I took my car to them on saturday to get the APR direct port ecu flash with the stockand 93 programs. I got there at 9 am and the guy uploading it said it would take30-45 minutes. I hung out in the lobby for about 30minutes and the guy came out and said my ecu would only accept one program. i said thats fine we'll just do the 93 octane. another 30 minutes later he came out and sad that he was having complications. my ecu was only allowing the first 30% to upload. needless to say i was getting extremely nervous. we all know what happens when the ecu wont respond. He called APR and was chatting with them while he was trying to figure out what was going on. about another 20 minutes went by and he comes out. I say, "tell me some good news". He said, we're gonna have to get you a rental car and wait until monday to have it done. they had to wait until the other guy came in who does the soldering. they could not upload via the obd but would have to"hard" install it.
They not only paid for the rental car for the weekend, but also hooked me up with a fully loaded ecu. it was the EMCS 2 and has stock, 91, 93 100 octane, tba, security lockout, and my own pass code. they also took 20 minutes to walk me through the whole program modes. the total cost was $615.

I just had to let someone else know of just how satisfied they made me. oh and the chip, FREAKIN AWESOME!!!!!!!!

 

Good to hear of great customer service, too often Ihear horror stories.