Thelen Audi Bay City MI
Has this happened to anyone else?
My wife and I were in the market for a second A6 so we call "Mike" at Thelen's and tell him what we want. He calls back 2 weeks later and says he has a 2001 Certified A6. He called on a Monday and I tell him we will pick the car up on Friday. I figure that will give them plenty of time to get the car ready. Audi says they have one of the toughest certification progams in the auto industry. Each vehicle must pass a 300 point inspection.
As I'm driving home with the car(they let me take the car overnight) I notice it's very dusty. Upon closer inspection, there is dirt and grime everwhere. The trunk is just filthy not to mention a broken latch which made it very difficult to open. Even worse, I take the car to my local mechanic and he points out a leaking rear axle seal and the rotors have to be replaced on all four corners. He finds these things within 5 minutes of the car being on the hoist and he isn't even a certified Audi technician.
I take the car back on Saturday and ask to see which technician signed off on the certification report. "Mike" says its Saturday and they cannot locate the report. He also goes on to say the technician is new and therefor that is why he missed some of those things. I could tell he was sweating!
My opinion is they never inspected the car and tried to sell it to me as a Certified A6. This makes sense because it happended two years earlier on our first A6 and I didn't realize it. Within 1 week of taking possession of our car, we had to take it in for a leaking seal and of course they charged me the $50 deductible. I fell for it once but I won't fall for it again!
Shame on you Thelen Auto! You lost a returning customer and I will no longer be sending friends and family to your dealership.
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James Yun
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