I smell BS?
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RE: I smell BS? - 6/5/2007 6:02:45 PM
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teranenrique
Posts: 103
Joined: 5/18/2007
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No warranty? What year is the car? If i was you i would call Audi USA directly and tell them you would make an issue with BBB and your Bank and u will make a whole mess  Just an idea
"If a baby does not cry, he does not suck on a tit"
Enrique
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RE: I smell BS? - 6/5/2007 6:14:07 PM
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Newport Motorsports
Posts: 23
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Wouldn't the factory warranty cover this? I've never seen a rock hit the condensor but I suppose it can happen.
If you really don't trust the dealer take it to an independant AC shop, the guys we deal with a very honest and straight forward.
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Newport Motorsports
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RE: I smell BS? - 6/5/2007 6:20:14 PM
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SLINEA6
Posts: 69
Joined: 4/30/2007
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its a 2004 A6 2.7t s line and it has 33XXX and yes I still have the reminder of the 50xxx warranty PLUS the Audi certified warranty when that runs out, i mean the weird thing is is that around 4:00 o'clock today we called for an update( as we took in at around 12pm) as we have not heard from them since then and he says yes i THINK this work will be under warranty so we were like SWEET because we weren't sure but a new condenser i thought yeah, THEN he calls us back around 5:30 or so and says yeah after looking at the parts needed this is not under the warranty and then gave us this “i have been doing this for 30 years **** and that you can come look at the damage the rock did if you don't trust me and I reputation I like to keep with my customers... How do i know if this is true or if they are using this rock story as a way for them to save money...it scares me..it does...i wish i had great knowledge in cars and i would do it my self, but i just don't have the skills to attack something like this...i just don't...it scares me that service dealers may take advantage of us when they can!
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2004 A6 2.7T S-line Midnight Blue
2003 Mazda 6 Steel Gray Metallic
"There's a place for us they say is somewhere
not a dream but a place and you will be there"
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RE: I smell BS? - 6/5/2007 6:28:49 PM
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teranenrique
Posts: 103
Joined: 5/18/2007
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Call Audi of America and tell them exactly that. Tell them your scared to buy another Audi now because of their crappy warranty. I mean if they cant make a car that cant stop a little rock under NORMAL driving, Jesus then what would long time use would do to your car, and then be like "I knew it! I should have bought a Honda! Im so screwed by Audi" hehehe  Also tell them that the mechanic/parts clerk (whoever it was) was being fresh with you, he does not need to pull out his rank and years out because you have been a customer all your life and shouldnt be treated this way. Finito you will basically get ur A/C worked on or you will be screwed :) Also take it to some other dealer if you can, just keep chasing it, dont fork out the $1.5k for that, if you want I will only charge you $1k to work the phones in your favor and get u the work done under warranty, J/K lol, Good Luck Brotha, start hittin those phones.
Enrique
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RE: I smell BS? - 6/5/2007 7:28:09 PM
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SLINEA6
Posts: 69
Joined: 4/30/2007
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hey thanks,
Yeah im going to call them and explain my situation, what do you think they could do? OOH it would be cool if they called and told them to do it under warranty or else...
_____________________________
2004 A6 2.7T S-line Midnight Blue
2003 Mazda 6 Steel Gray Metallic
"There's a place for us they say is somewhere
not a dream but a place and you will be there"
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RE: I smell BS? - 6/5/2007 7:49:16 PM
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SLINEA6
Posts: 69
Joined: 4/30/2007
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yeaaaa i know, i thought the same thing....of course I left the manual and book in the car so i couldn't look it up in the warranty book of what is covered, i mean i have two warranties on this car the original and the certified and they can't cover the condenser? Just seems shady....and they use the rock as there excuses out of the warranty? Not sure what is going on...I’m calling Audi of America first thing tomorrow!
_____________________________
2004 A6 2.7T S-line Midnight Blue
2003 Mazda 6 Steel Gray Metallic
"There's a place for us they say is somewhere
not a dream but a place and you will be there"
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RE: I smell BS? - 6/5/2007 8:10:26 PM
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teranenrique
Posts: 103
Joined: 5/18/2007
Status: offline
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Dont get yourself pissed if you get poor customer service, their job is to deny the customer any money taken from their employer, AUDI. And for the dealer thing, any work they do under warranty is a bill passed unto Audi itself, so if you call Audi directly and they give you a Go Ahead then the dealer really shouldnt give a **** since is sure money going into their pockets. I had a 2002 Honda Civic with 2 months out of warranty and I needed the frame and screws of the drivers chair replaced because it was moving, and i basically called Honda and gave them a big fit, i told them i was going to crash because of it and that was gonna be in their conscience and they did it for free :) Just keep bitchign and you will probably get what you want. Also, if you absolutly cant get them to fix it, you can always call your Insurance company and get them to pay it, since it was an ACCIDENT on the road. Thats probably not the best idea tho, most likely your rate will go up.
Enrique
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RE: I smell BS? - 6/5/2007 9:52:58 PM
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Newport Motorsports
Posts: 23
Joined: 6/3/2007
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In my time of working for dealerships (including Audi) we have always tried to cover items for a customer under warranty. It doesn't pay quite as well as customer pay but it pays over and over in good will. The problem you run into here is the technition/service writer may have it in their head that this your fault and aren't going to look at any other possibilities. This is where talking to the service manager can help you (see below).
The best thing you can do is be calm and friendly and call another audi dealer and ask for the service manager. Talk to him and explain the situation and ask how he/she would deal with this situation. If you go in with a chip on your shoulder you're not going to get what you want. And really what you want here is information.
To look at this at another perspective would you expect Audi to cover a windsheild that's cracked by a rock? Obviously not, that wouldn't be reasonable. So if a rock truly damaged something on your car Audi isn't to blame. On the other hand, it would seem very strange and unlikely that a rock would be able to get itself in a position to puncture your cooler so maybe it was something else.
I agree with the others you should not just accept it and say "oh well here's my money" push a little harder. Even call the service manager of the current dealership and explain your disappointment with the level of service you're getting and some of the remidies you are thinking about (another dealership, Audi directly, and even ask to speak to the regional Audi rep who can make this call!).
Just more of my ramblings, best of luck!
Tripp
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Newport Motorsports
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RE: I smell BS? - 6/6/2007 4:03:13 PM
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SLINEA6
Posts: 69
Joined: 4/30/2007
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So I called Audi of America and explain the issues and they said they stand by there techs but they will call the dealer to speak to them and get there word about the problem, well of course it still stands and a DAMN rock or something hit the car. I guess I thought maybe they could help, the dealer says that your insurance can cover this as well, I was like really! so I talk to my insurance company and they said to send the estimate, so it looks like I will get this cover under insurance, I mean i still have to fork out 500 dollars (that is my deductible) so i guess its not that bad and they are letting me keep a A4 2.0T free of charge in till its all fixed, still a little pissed I even have to pay any money, my insurance company said they have never heard of this before so it must be a rare issue, BUT can happen....crazy !!!
_____________________________
2004 A6 2.7T S-line Midnight Blue
2003 Mazda 6 Steel Gray Metallic
"There's a place for us they say is somewhere
not a dream but a place and you will be there"
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I smell BS? - 
