Service experiences in So. Cal

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Service experiences in So. Cal

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Service experiences in So. Cal - 10/12/2007 9:33:03 PM

tsells1

Posts: 39
Joined: 10/24/2005
Status: offline

FYI guys on dealer Service in the So. Cal area I've had with my 06' A3:

STAY away from Santa Monica Audi, they are idiots over there who should be working on Hugo's at best. Makes me sick to the stomach since I just stay 2 miles away that I have to go elsewhere.
Rusnak in Pasadena are okay, but ther are more concerned with their image than service (Bentletys/Maybachs/Rolls). When I had a front wheel noise which I was almost sure was from a wheel bearing. Stupid me let them convince me it was the poorly rated Pirelli P6's just being loud since they are so cheap. Guss what? After a new set of tires, and 1grand lighter in the pocket, the noise was still there. Shame on me for not following my instincts!
Keys Audi, would not even take my car in for service sooner than a WEEK out, what's up with that! I had a check engine light on, could have been a severe problem. Plus said no to a loaner car if I came in!
Now Pacific Audi in Torrance is the ****. They took my car right in, gave me a loaner for two days. Man my service rep. (Tim) said right away before they even checked out my car that most likely i had a wheel bearing issue. How sweet was that to my ears since I was still spinning from the Rusnak fiasco. Took care of my check engine light, replaced a bad diverter valve (I knew that prior ). Now I have a 'C' version DV. Of course after my warranty is up, I see a Forge DV on my wish list.

This is just my two cents, but if it helps any of you making a choice of dealership to use for service I suggest Pacific by far.

BTW,
My ECU has been tuned by Eurocode with an APR stage II upgrade about a year ago. Those guys are pretty cool, but I wish David would have informed me about the weakness of the 'B' DV valve that was in my car at the time. It's a kown issue with the early 06's, and when you have it tuned it's a sure bet the weaker DV will blow.

I would have had it changed out at the time of tunning!

< Message edited by tsells1 -- 10/12/2007 9:40:16 PM >

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2006 A3 :: 2.0T :: DSG :: RNS-E :: BT :: Sirius Sat :: Silver/w Black Leather :: O.Z. Ultraleggera 18x8 :: APR Stage II