Where to turn when service goes REALLY BAD

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Where to turn when service goes REALLY BAD

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Audi >> Audi Reviews >> Dealerships >> Where to turn when service goes REALLY BAD

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Where to turn when service goes REALLY BAD - 5/12/2008 7:28:55 AM

jayhettich

Posts: 10
Joined: 4/1/2008
Status: offline

Without getting into the particulars and wasting everyone's time, does anyone know what recourse an owner has when they have been treated horribly at an Audi dealer... i have an 04 TT and had a really bad service experience and want to let the higher ups at Audi know about it. Any ideas where i can turn to have my voice heard? I know they have a customer service line to call, but I doubt that will do much more than make me feel good... I really want the execs at Audi to know whats going on at their dealerships.

Post #: 1

RE: Where to turn when service goes REALLY BAD - 5/12/2008 2:01:54 PM

Silverback4

Posts: 31
Joined: 3/2/2008
Status: offline

The Audi Customer Service number is 1-800-822-2834. That is Audi of America's number in Michigan. You can call them if you want, but it does nothing. AUDI DOES NOT CARE AT ALL ABOUT THEIR CUSTOMERS, AND THEY WILL NOT LIFT A FINGER TO PROVIDE ANY ASSISTANCE. Jack Daniels Audi in Upper Saddle River NJ gives new meaning to the term " Asshole /Scumbug /Rippoff Car dealer". I have two separate case numbers of complaints filed against them with Audi. Finally, I asked to speak to a supervisor at Audi Customer Service. I spoke to a Mr. Hollister. Another useless piece of crap. All he said was that there was nothing he could do, and that it was up to the individual dealer to make things right. At this time, I have complaints filed with the Attorney General of NJ, and the Bergen County Office of Consumer Affairs. They are the ONLY AGENCIES with any authority to do anything to help you. You must file complaints with these types of state agency where ever you live. AUDI SUCKS, and will not help you at all.

(in reply to jayhettich)

Post #: 2