Where to turn when service goes REALLY WRONG

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Where to turn when service goes REALLY WRONG

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Audi Forums >> Audi Models >> Audi TT >> Where to turn when service goes REALLY WRONG

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Where to turn when service goes REALLY WRONG - 5/12/2008 7:35:30 AM

jayhettich

Posts: 10
Joined: 4/1/2008
Status: offline

Without getting into the particulars and wasting everyone's time, does anyone know what recourse an owner has when they have been treated horribly at an Audi dealer... i have an 04 TT and had a really bad service experience and want to let the higher ups at Audi know about it. Any ideas where i can turn to have my voice heard? I know they have a customer service line to call, but I doubt that will do much more than make me feel good... I really want the execs at Audi to know whats going on at their dealerships. The work was done at South Hills Audi outside of Pittsburgh, PA

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RE: Where to turn when service goes REALLY WRONG - 5/12/2008 8:28:03 AM

WishIWasRWD

Posts: 1447
Joined: 4/25/2007
Status: offline

Contact the better business bureau... It's a valuable resource.

Once you have your complaint filed with them the business in question will usually come around and try to correct what they can.

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RE: Where to turn when service goes REALLY WRONG - 5/12/2008 10:23:57 AM

cincyTT

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Contact BBB and AoA http://www.audiusa.com/audi/us/en2/Company/Contact_Us.html

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Post #: 3

RE: Where to turn when service goes REALLY WRONG - 5/12/2008 10:25:14 AM

jayhettich

Posts: 10
Joined: 4/1/2008
Status: offline

Thanks for the reply... thats a good idea... only, there really isnt anything to correct... the car was fixed... it was just a horrible experience... i dont really care about having the dealership try and appologize (which they already have). I wanted to know if anyone knows a way to catch the ear of people higher up in Audi. Im trying to talk to someone high enough that word gets back to the dealership and that they actually try and alter their policies so it doesnt happen to someone else.

(in reply to WishIWasRWD)

Post #: 4

RE: Where to turn when service goes REALLY WRONG - 5/12/2008 10:34:25 AM

Murderface

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Joined: 4/1/2007
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Out of curiosity, can you give us examples of what they did? I always like a good horror story

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RE: Where to turn when service goes REALLY WRONG - 5/12/2008 10:38:38 AM

diehlryan

Posts: 2249
Joined: 11/22/2006
Status: offline

if your car is fixed get over it and move on.

and dont go there anymore.

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(in reply to Murderface)

Post #: 6

RE: Where to turn when service goes REALLY WRONG - 5/12/2008 10:39:13 AM

scoTT la rock

Posts: 483
Joined: 8/4/2007
From: hub city, new jersey
Status: offline

quote:

ORIGINAL: Murderface

Out of curiosity, can you give us examples of what they did? I always like a good horror story

www.myspace.com/thefirestillburns

(in reply to Murderface)

Post #: 7

RE: Where to turn when service goes REALLY WRONG - 5/12/2008 11:20:12 AM

Wintermute

Posts: 854
Joined: 3/24/2006
Status: offline

The business bureau really doesn't do much. All they really deal with is customer service & write about they don't contact the employer.

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