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A3 unknown problem with no solution

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A3 unknown problem with no solution

  #1  
Old 08-14-2017, 05:36 PM
1st Gear
Thread Starter
Join Date: Aug 2017
Posts: 1
Angry A3 unknown problem with no solution

I have a New Audi A3 after using the car some weeks; the car randomly turns off. I went to the Audi service of my dealer, and I found they have 14 additional A3 with the same problem, and it's not a defined solution.

I bought the car for my son that it's 17 and they can't provide a loaner because he is below 21. They don't know when they will have a solution for the problem and my son don't have a car.

I bought, and Audi with the expectation of quality and security, the fact that the car turns off randomly is a big safety issue and the fact that Audi doesn't have an answer on how to solve the issue and return my car is a quality problem.

Did I made a mistake trusting on the Audi brand? I call to Audi customer advocates, and they said that they would return the call. I decided to use social media to let the people know something that Audi is not telling; I am conern of the situation, the lack of answers and the ability from Audi to repair the issue. I just talk to another concessionary, and they told me that they have several additional cars with the same problem.
 
  #2  
Old 08-20-2017, 08:09 PM
1st Gear
Join Date: Aug 2017
Posts: 3
Default

If the car is randomly shutting off, in my experience it sounds like it could be the engine speed sensor.

I owned a 2003 Saab 9-3 and it did the same thing, replaced the sensor and it was ok. I work at a VW/Audi specialist mechanic shop and we have done a few of them on VW's and Audi's as well.

Trust the dealership, if the vehicle is still in warranty they will look after you. Audi and Volkswagens are reliable vehicles when properly maintained.

Perform regular oil changes (in my opinion the Audi service interval seems too long, I believe it's 15,000km but at our shop we always recommend 10,000km, whatever that is in miles lol)

Don't be too concerned, the dealership will look after you. These are great vehicles.

Keep us posted!

Originally Posted by sfarache View Post
I have a New Audi A3 after using the car some weeks; the car randomly turns off. I went to the Audi service of my dealer, and I found they have 14 additional A3 with the same problem, and it's not a defined solution.

I bought the car for my son that it's 17 and they can't provide a loaner because he is below 21. They don't know when they will have a solution for the problem and my son don't have a car.

I bought, and Audi with the expectation of quality and security, the fact that the car turns off randomly is a big safety issue and the fact that Audi doesn't have an answer on how to solve the issue and return my car is a quality problem.

Did I made a mistake trusting on the Audi brand? I call to Audi customer advocates, and they said that they would return the call. I decided to use social media to let the people know something that Audi is not telling; I am conern of the situation, the lack of answers and the ability from Audi to repair the issue. I just talk to another concessionary, and they told me that they have several additional cars with the same problem.
 
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