This would explain a lot in regards to my recent experience with AUDI McDonald in Denver. The sale person was really pushing hard to sell the car but every single request I had was answered with a NO first and then quote "It is a used car, it will have damage or parts missing!" I was ready to walk and just told the sales person I will look somewhere else, he then immediately got me a sales manager. She addressed by concerns by repainting the panels that had huge scratches and agreed upon adding some winter mats and a new first aid kit.
A week later I pick up the car and asked for the maintenance documentation so I can be prepared of what needs to be done or what was recently done. I receive the documentation but was in a Hurry to get out since I live 1 hour away from the dealership and work was calling.
At home we realize they "forgot" to put in the winter mats, first aid kid and the maintenance documentation we received stated 1 month prior to me buying the car they were aware of the A/C issue and it needs to be fixed. Sure enough only 1 day later (Sunday) the A/C stops working intermittently.
I call back and ask to speak to a sales manager, which was very helpful and tried everything to get this resolved. He asked me to drive back to Denver to get the AC looked at and they would even take care of the gas. I was a happy camper...
... until I receive my car back. They were not able to locate the issue I was talking about (even though I have a vag-com and even showed the the error code the computer logged due to the A/C not working with a date and mileage). The techs/service department advised me if the car is not doing the issue while they are looking at it, they will/cannot fix it. They also said they already had replaced the A/C compressor (1 month ago) but I cannot have the work order or sheet showing it was done (WTF!).
I was ready to forget about that place but it got worse: I did not receive the full tank of gas I was promised. I walk back in and talk to the service manager this time. He gets the initial sales person involved again to fill up the tank but that is not the end of the story. This manager walks right up to me in my face (like 1-2 inches close up) and tells me with a serious attitude: "You don't know when to quit, do you?". He admitted he is giving me an attitude and that I am wasting his time. I basically flipped out but of course did not hit him
I explained that I'm not asking anything impossible and that I sure don't enjoy driving for 3 hours (round trip home/Denver), all I wanted are that they fulfill their promises. If they can't do something for a customer they should just tell him and not make empty promises. I also explained that this car did throw an internal code, which is documented within the computer log but he didn't care and just walked away.
To make things better, I receive a call from the loaner department telling me this manager walked back in to let them know he won't be covering the expenses for the loaner since he never made that promise.
Again I have to fight for something they simply promised instead of just not promising anything or simply doing the right thing.
I will have a discussion with the general manager since I can't talk to this service manager idiot anymore about his attitude, how he talks and approaches customers and of course about the empty promises. I'm not sure how much good that will actually do but I ADVISE EVERYONE TO STAY AS FAR AWAY AS POSSIBLE FROM AUDI MCDONALD IN DENVER!!!