I suggest that if you have a problem, misunderstanding or breakdown in communication with someone at a dealership you might wish to talk with the dealership principal or gemeral manager. Often such matters can be resolved to the satisfaction of both sides if they are 'talked out.'

 

That would depend on where the breakdown occurred. It is never a good idea to jump the chain of command in any business. If you have a breakdown in communications you should always go to their boss first and not to the top. Only time you should goto the top is when the chain of command isn't working as that would be your last stop along the way.

 

I gather that we agree that one should give the business a chance before trashing it publicly? I share your opinion that one should take it a step at a time and go public, if ever, only after doing so.

We tend to 'hear about' the problems and seldom about the good guys and good service.

 

Thank you, I agree. A lot of "bad service" is actually just miscommunication between a customer and advisor, advisor and technician, etc......In any case, it's purely unintentional. It just happens despite everyones best intentions and efforts.

 

Chain of command. Great advice.

Also, keep in mind that once you badmouth someone on the internet, it is out there forever.

Interesting scenario:

Customer is unhappy with dealership.
Customer tears into dealership.
Customer trashes personalities at dealership.
Customer moves to another dealership.
Customer thinks he is ahead of the game.

At some point in time, the original service mgr, mechanic, or service writer leaves the original dealership and is now at the dealership where the unhappy customer has gone.

You can rest assured that this 'new' dealership will tread that particular customer most appropriately.

 

You wrote in part, "You can rest assured that this 'new' dealership will tread that particular customer most appropriately." While this is of course possible, I do not think it a given by any means. Professionals are professional regardless...