View Full Version : Audi of America snubbed me!


greene08
02-14-2008, 01:08 PM
I'm pissed. So pissed I am going to have my attorney file a letter demanding them to repair the cosmetic issues with my car that were present when I first purchased the car. Audi talked with my dealer and came back with the same response "there is nothing more we can do at this time for you." Fuck that.

Fuck Audi USA and Niello Audi.

ocadam
02-14-2008, 01:12 PM
Whats the problem? Did you present the problem when you bought the car? Is it used?

greene08
02-14-2008, 03:04 PM
I bought the car brand new from the dealer. The outstanding problems are (1) oxidized aluminum window trim (2) steering wheel shake at freeway speeds (3) excessive creaking in the headliner (4) hard engine start when turning over... almost a knocking.

The car has been in the shop for 2 out of the 6 months I've owned it. The first problem was a pull to the right on the freeway that wasn't resolved until the 5th alignment job! During that process they replaced the wheels and tires and ever since I've had the shake/shimmy problems.

I'm so mad I can't even express it. Only 3,900 miles on the car and I have service records back to the first time I took it in to them at 150 miles! The car does run OK when running but is not what I would expect out of a $40k Audi.

cincyTT
02-14-2008, 03:09 PM
So let me get this strait. You bought a car that wasnt up to par and you are bitching? Not to be to mean, but your stupid for buying it. You really should of just got a differnt one and not dealt with it

greene08
02-14-2008, 04:28 PM
The test drive didn't identify the issues or I wouldn't have. Literally the very next day the sun was right and you could see the window trim, the alignment became evident and all of the other issues started to develop. I wouldn't have bought it if it were any other way. I'm no idiot, but thanks for the vote of confidence.

Aside from that, at the time, it was the only MT6 they had with the options I wanted on the sheets for the forseeable future.

greene08
02-14-2008, 04:29 PM
Aside from that, even if the issues were present, since I didn't notice them it doesn't matter. They are still defects in the car. It was brand new and thus should be fixed to represent that.

incrementalg
02-14-2008, 07:02 PM
Did you go to Audi or did your dealer go to Audi? It sounds like your dealer is dicking you over.I don't think therewould have been any need for the dealership to contact Audi in this case.What would they contact them for? To ask forthe ok to fix thecar?
Contact Audi anddemand a written explanation as to why your carwon't be repaired. Tell them it is for your attorney and for the fans on the various Audi forums.

ocadam
02-14-2008, 07:31 PM
The creeking noise is a common problem.

bigsnowdog
02-16-2008, 03:57 AM
ORIGINAL: ocadam

The creaking noise is a common problem.


What is this creaking noise? What causes it, where is it coming from?

It is common for autobody structures to creak or make noise in extreme cold, but I gather that is not the situation here.

bigsnowdog
02-16-2008, 04:03 AM
Do not delay. Document every last detail of this that you can while your memory is the freshest, then contact your state's attorney general's office for information on how to approach this as a consumer fraud issue, with the goal of returning the vehicle for a complete refund under whatever is your local version of a lemon law.

Very often just mentioning the attorney general, or governmental/legal intervention, will cause huge changes in attitude and level of cooperation.

Do not delay — move on this now. Whether the dealer chooses to respond to the heightened focus on the issue, or you simply return the car using this process, your problem will be resolved.

Keep us posted.

greene08
02-16-2008, 12:33 PM
I've been considering the lemon law, and was moreso when they couldn't resolve my alignment issues. On the 5th try they finally got it so I was very generous. I have a spreadsheet of every call and have records of all email exchanges. I also have all of the service records indicating the time the car was in the shop. I did mention I would talk to my attorney (I have one) to the Audi of America rep and she didn't flinch. I'm sure lots of people use that when they are pissed off. I'm going to call them again right now to leave a message.

The creaking is coming from the door jams in both rear doors, as well as the entire headliner near the curtain airbags. It is worse when the interior of the car has been in the sun. Thus in the summer it is very noticeable.

The window trim was bad when I bought the car, it was raining the day I picked it up so I couldn't tell that very day. But the next day I saw it and brought the car in. I have a record of this.

So far I've had the rear passenger window replaced because it came with gouges in it from some type of sharp device, when they replaced it they put a few marks in the window trim and now the door rattles. The alignment has been done 5 times and is finally OK. The wheels/tires have been completely replaced once (during the alignment process) and now are out of balance. The engine has a hard start sometimes and the car rattles like a 1960s SS Chevelle (well, ok, not that bad... but moreso than I would expect for a brand new $40k german car.

greene08
02-19-2008, 11:09 AM
Well the info is off to my attorney and to a lemon law attorney. We shall see what happens. I will keep you all posted.

ocadam
02-19-2008, 11:53 AM
ORIGINAL: bigsnowdog


ORIGINAL: ocadam

The creaking noise is a common problem.


What is this creaking noise? What causes it, where is it coming from?

It is common for autobody structures to creak or make noise in extreme cold, but I gather that is not the situation here.



I notcive my car creeks after a drastic climate change. I hear it in the front pillars usually.

Good Luck Greene with your problems.

greene08
02-19-2008, 06:14 PM
Thanks. Yeah. Mine creaks when it is cold outside and when it is hot. If I don't have the stereo on it is obnoxious. I have very sensitive hearing.