Contact info for Audi:

Audi North America
Mark Del Rosso, Chief Operating Officer
2200 Ferdinand Porsche Dr. Herndon, VA 20171

I wonder if Audi monitors this forum. My guess is they do. What they need to do is put out a recall. Too many are having this problem on 2009 and 2010 2.0 A4s. The one thing Audi is not good about is taking responsibility. I had ignition coil issues with my last A4 (2003 3.0/no turbo). There were 6 ignition coils and when one blew the car would limp along at 30 mph). I bought that one used and apparently it was a problem that the previous owner had had (global recall) but Audi initially would not honor a second owner service of the same problem... I paid $850. Then apparently someone griped in a class-action type of complaint. Lo and behold if I had the service record (I keep all of mine) and could turn in receipts, they would reimburse me and they did.

The thing is, Audi needs to recognize that when their vehicles have a problem that is being experienced by a large number of drivers of the same model years, they need to step up and make the repair, even if it is out of warranty. No one expects a vehicle to be perfect, but oil usage isn't the "disease"... it's a symptom of a bigger problem that if you end up holding on to the car for awhile will result in a more expensive problem later on.

 

I have an A5 just going over 51K miles (2010 model 2.0). Every 5K had to add a quart. But once past 50K miles, this consumption has exceeded to about 1qt every 1-1.5K miles. At the dealership now for 3rd check up on this. They say all is normal. I was not told this oil consumption bit when I bought the car new> Anyone else???

 

There are numerous Audi blogs so to believe they will monitor them is a bit nieve. They are also a business and as such unless a huge safety issue comes to light they will try to minimize any recalls. I suspect if you have seen the dealers book on service issues you would be amazed. Most service issues are not subject to a recall but if you should have one of the many problems and bring it in to the dealer they will fix it under warranty.Most times you need to call them as they will not call you.They know they have a design problem with the oil consumption but they have done a great job at protecting themselves by these consumption tests. Also they state in the OM what the "normal" consumption could be. If you were told by the dealer that you should expect to use between 1-3 quarts of oil per 5000 miles would you buy the car. Apparently this is acceptable to most otherwise they would have gone out of business.

 

A quart of oil is not the issue. Anyone driving an Audi can afford to drop a quart of oil in the car now and then... I keep a case of the stuff in the trunk of my car. It's what the usage means that people are more concerned about hence the posts. As the owner of a third Audi, I know this usage is not normal and was never an issue with my previous A4s.

I had the initial "fix" done and drove 2,714 miles before needing to put a quart in. That's not a fix. I do have a call in to Audi now. To answer your question, I don't think anyone knows just yet what this problem holds in store. The cars experiencing it are 2 and 3 years old (2009, 2010). All things being equal, if the car presents expensive future fixes because of this, I believe that people will sell their A4s in droves.

 

I believe if you do a little searching you'll find the problem started with the 2.0L engine. The normal response from Audi was if you got 1200 miles per quart it was considered acceptable. In 2009 they did some engine changes but the basic problem still exists. Because the marketing was so good most buyers didn't consider 1500-2500 miles on a qt. to be bad. I find it unacceptable myself but my kid doesn't mind it. Our 2009 uses 1 1/2 qts per 5000 mile oil change. So you either live with it or buy another brand.

 

Wife's pre-owned (off-lease) 2009 A4 (52KM) uses approx. 1 quart every 1100M. Not pleased with this attribute. I don't buy into the line "its within acceptable limits". Her 99 Volvo S80-T6 used less oil at 200K+M. I don't mind the expense of putting in a quart of synthetic every KM or so - its just the principle of buying a "well engineered" German vehicle, that was previously maintained by the dealer to OEM specifications, that uses more oil than any (yes, any) vehicle I have ever owned (including other well engineered German vehicles). If there is a known manufacturing or design problem, it sounds like I need to make a trip to the dealer and have a candid discussion with the service manager.

Any suggestions on what should be the focus of my discussion with the dealer are welcome.

 

After being denied a second oil consumption test by Audi I contacted Audi of America and received very prompt and courteous service from a consumer advocate who authorized a 2nd oil consumption test. This one revealed oil consumption at 1 qt after only 452 miles. They have agreed to replace the rings and pistons at which time I will most likely trade the car in. The service manager at my dealership said they are doing these at a rate of one per week and have excellent success. They have a tech dedicated to this repair.

 

What dealer are you using? Yes, I am also considering a trade (possibly a 2013) sometime before the service warranty period is over. I believe the oil consumption problems are limited to the 2009 and 2010 models.

 

I would do a little more checking. The problem seems to be the 2.0L turbo engine. Good luck

 

I bought my Audi Avant 2009 in 2010 (thinking it was a 2010) as I was told by the dealer. Should sue them on that point alone. I've been doing top ups on this thing ever since I got the car.
Frankly, I have a very busy schedule and wasting time having to take this car into the dealer for a 'top up' is completely unacceptable.
Maybe if the car was C.1950
Evidently this was a problem with the 2009's so maybe, I may have to get another car. I don't know that I will buy an Audi again though. I've had two already and both had issues.

I've heard that Audi manufactures in China, and it wouldn't surprise me if these 'Chinese' made products were being imported into Canada even though they deny this and say Chinese made Audis are made and sold in China only.

That might explain all the niggly annoying bugs that keep cropping up on this car, like window switches falling off for no reason, leaking sunroof, poorly designed roof rack that leaked into the car, ( which the dealer claimed was my fault until the factory recalled ALL the Avants )and just a general feel of poor quality.

And what's with the complicated control panel for the heating, fans etc. I almost get into an accident every time I try to set that damn thing. Poor poor design Audi regardless of where it's made.

So, after venting here, I think for sure, I will not get another Audi. I'll see what Lexus or BMW has to offer. Or maybe do the Lincoln thing. Haven't owned a Ford for years so WTF whynot.