cingular scammed me
Thread Starter
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Lvl-65 Sorceress: 9,571-HP/7,796-EP
Joined: Feb 2005
Posts: 7,462
From: The other side of midnight.
cingular scammed me
bought a new motorola razor phone & upgraded my plan to add more minutes. (I had to wait a week to get it) I get home and start playing around with it and find someone elses addresses and pictures are already in the phone. WTF. i thought this was a new phone. i even specifically asked if it was new because they had it transferred from another store (cuz they were out of them.) It was in the box, but usually new phones are wrapped in plastic and the charger cord is twister tied neatly, etc. Isnt it illegal to sell something as new when in fact it is not. so im mad. going back today to tell them they have 3 options.
1. give me the phone for free
2. give me full refund, cancel my upgrade & reactivate my old phone ( ill go to another store or buy it online)
3. give me a NEW phone for 20% off.
i think those are reasonable options.
1. give me the phone for free
2. give me full refund, cancel my upgrade & reactivate my old phone ( ill go to another store or buy it online)
3. give me a NEW phone for 20% off.
i think those are reasonable options.
Senior Administrator
Joined: Feb 2005
Posts: 13,574
From: Lotsa places, currently Metro D.C., USA
RE: cingular scammed me
ORIGINAL: kelly
bought a new motorola razor phone & upgraded my plan to add more minutes. (I had to wait a week to get it) I get home and start playing around with it and find someone elses addresses and pictures are already in the phone. WTF. i thought this was a new phone. i even specifically asked if it was new because they had it transferred from another store (cuz they were out of them.) It was in the box, but usually new phones are wrapped in plastic and the charger cord is twister tied neatly, etc. Isnt it illegal to sell something as new when in fact it is not. so im mad. going back today to tell them they have 3 options.
1. give me the phone for free
2. give me full refund, cancel my upgrade & reactivate my old phone ( ill go to another store or buy it online)
3. give me a NEW phone for 20% off.
i think those are reasonable options.
bought a new motorola razor phone & upgraded my plan to add more minutes. (I had to wait a week to get it) I get home and start playing around with it and find someone elses addresses and pictures are already in the phone. WTF. i thought this was a new phone. i even specifically asked if it was new because they had it transferred from another store (cuz they were out of them.) It was in the box, but usually new phones are wrapped in plastic and the charger cord is twister tied neatly, etc. Isnt it illegal to sell something as new when in fact it is not. so im mad. going back today to tell them they have 3 options.
1. give me the phone for free
2. give me full refund, cancel my upgrade & reactivate my old phone ( ill go to another store or buy it online)
3. give me a NEW phone for 20% off.
i think those are reasonable options.
5. Tear one of their arms off and beat 'em wit da WET END!!! Then give you full refund, cancel your upgrade & reactivate your old phone.
6. Midieval cure for VD (lay your d!<& on a table and someone WHACKS IT wit a 5lb wooden mallet), AND a free phone.
Site Moderator
Joined: Aug 2004
Posts: 4,356
From: Jersey (orig. NorCal)
RE: cingular scammed me
Call up Cingular customer service and tell them what happened. They have some serious plans that you will never hear about. Me and a friend both got a free $300 phone and 3,000 anytime minutes for $30 a month. I never go to the stores.
Edit- Then go back to the store and give them a karate chop to the throat.
Edit- Then go back to the store and give them a karate chop to the throat.
Thread Starter
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Lvl-65 Sorceress: 9,571-HP/7,796-EP
Joined: Feb 2005
Posts: 7,462
From: The other side of midnight.
RE: cingular scammed me
i called the 800 # and ask the gut what he can do for me and he says "you can take it back and get a new one" so i say ," well duh, what are you gonna do. i think i deserve more than the obvious. so he says he can waive the $18 connect fee. wow what a deal. i say nevermind, i'll deal with the ******** at the store. not very helpful. i'll try again on monday, talk to different rep & ask for supervisor.
youl'd think they would be more willing to please with all the competition. had their service for many many years.
youl'd think they would be more willing to please with all the competition. had their service for many many years.
Administrator
Joined: Dec 2004
Posts: 8,981
From: Seattle, WA
RE: cingular scammed me
threaten to sue.. for illegal sales or something to that effect.. tell them your in the process of contacting your lawyer.. they should bend over backwards.. if they dont get a lawyer to threaten them
4th Gear
Joined: Dec 2004
Posts: 4,540
From:
RE: cingular scammed me
there are probably a bunch of laws on the books that are supposted to protect the rights of all the peoples names in that phone. I don't quite know what I would do about that. but its just a thought.
3rd Gear
Joined: Jul 2005
Posts: 1,667
From:
RE: cingular scammed me
If they explicitly informed you that it was a brand new phone, and you had entered into an agreement to purchase a new phone under that understanding, then their actions can technically be argued as fraudulent.
However, it would surely be a hassle to pursue it legally. I wouldn't bother. I would just go direct to senior management at corporate. If they play hardball just casually mention going to the media and you will most likely get what you want.
I would except nothing less than a free new razor and two years free unlimited coverage.
Good luck with whatever you choose to do.
However, it would surely be a hassle to pursue it legally. I wouldn't bother. I would just go direct to senior management at corporate. If they play hardball just casually mention going to the media and you will most likely get what you want.
I would except nothing less than a free new razor and two years free unlimited coverage.
Good luck with whatever you choose to do.