I'm sure you've already thought of this option but contacting the BBB about Audi may be the way to go. We had a New Beetle with roughly the same issues over and over again and it was in the shop roughly the same amount of time. We weren't very happy at all with having to bring the car in so frequently and contacted the BBB. Almost instantly got a call from VW bending over backwards to "make the situation right." They bought the car back and we got all of our money back as long as we didn't file a formal complaint with them. Good luck in your quest for a resolution.

 

You don't think that car was beat before you recieved it? I would bet your baby was rapped out in the first 3 miles, don't worry it helps the rings seat. Those techs must do an inspection including a test drive before it can be sold. The 40 miles put on your car was probably 2 to 5 mile at a time with multiple test drives. Diagnosing car problems isn't easy, that's why you don't do it. If your car was returned to you with 40 miles more than you brought it to them with then that is what it took to resolve the problem, and what the tech did on the test drive didn't hurt your car. I also agree though Audi service depts. are not customer oriented at all. Both of your problems should have been fixed the first visit and fixed correctly. I wouldn't talk about the 40 miles due to the fact the car needed repaired and most techs wouldn't drive a customer car in a way that would cost them their career (it also makes you sound childish). Focus on the fact that they didn't correctly repair the car.

 

Seems to me that Tsunami Racer has the perfect attitude for someone thats handed over nearly $80k for a qualoty european automobile. Your dealers Customer Service should be bending over backwards to communicate with you, I woudl sure expect that (and do get better communication from my Benz servicer than my Audi one). If they put 40 miles on trying to figure out the problem, then OK, but they should be able to explain why they needed such a drive (I'd also be prodding them for 4 gallons of gas.)

My MB service center has seen a fair bit of my 2003 ML500 and each time I have been 100% happy with their service. The advisor calls when they have diagnised the problem, explains it to me and how it may have happened while giving me an estimate of the time to fix. The they call when its done, wash, polish and vacuum it before I pick it up. Its always been ready when they say it will be.

Audi does OK (possibly because they give me a TT as a loaner), but they have often skipped on the quality of the service. I had radio problems with the AM side of it and took it ion. They had it three days (over a weekend) and when I got it back ot still wasn't fixed (even though the advisor had called and said "problem disgnosed, new parts coming in").
I've grinned and beared not having it for now, but for the next scheduled service, it better be fixed....

 

Wow, I am glad to be in Germany. Over here, Audi is probably better than BMW and Mercedes. I have a 99 A4 quattro and the German dealer was much better than the yahoos in San Antonio. I just ordered an RS4 and I hope to homestead in Germany just so my Ducati and my Audi can be serviced appropriately.

 

Just would like to know tsunami racer, how's your RS4 now seeing how rare of a car it is? Do you still have it?

 

The fact that it took 40 miles to figure it out is reason enough not to go back to them.

If I had one of my techs put 40 miles on a customers car trying to find a noise I would chew their *** off and they know it!

That is the difference between a dealership job and a job at a high end independent. I don't have a service contract so my work has to speak for my integrity.