well yeah, you didn't get reamed...

they always try to impress the first time....it's like shock and awe therapy...

next time will be the awwwww shiiieeeettt

 

Man, I honestly don't understand the distain towards the dealerships. 99.999% of the time you get treated how you treat them. If you walk in with an attitude then you'll get shitty service. This holds true with any service orientated industry.

I've had *no* issues with the dealerships around my area. They charge a premium for their labor, big deal do the work yourself or take it elsewhere, you DO have a choice. Noone FORCES you to pay the dealership rates. Hell, I charge between $125-300/hr for my time when I'm consulting on network security, there are a **** load of people who charge less, but my clients have no issues paying the premiums for something they can trust will be done right and if it's not it'll be corrected properly.

If you were in business and *could* charge a premium for service, why the hell wouldnt you? You as a business owner want to make a profit right?

 

dude they may have filled your tank but then dropped the news about the $500-$1000 worth of work your car needs. and they figure you'll bring it to them for the work so they will pay $30 to fill you up but then charge you $100/hour in labor for a job that takes them literally 1.5 hours to complete... but "the book" says 3.5+ hours so there's at least $350 in labor right there. do you know anyone who makes $350 for an hour and a half of work? total rip off!

 

umm there's a huge diference ... dan

your clients are not bound to you by brand or warranty

a better comparison is of a dealership to a cisco service center. if my switch // router breaks and i have to take it to cisco and find out later im screwed for a repair?

I mean dealerships most places will charge you for wahtever they can get. They don't want to cover **** under warranty. the fact of the matter is they will do wahtever to mak emoney

now you can label that under "business" but compare that to ticket scalping. For most people - because they don't know better, or have time, does that mean they have to get ripped off?

Finally, just because it happens in other places or its the status quo doesn't mean it should. Godaddy sells a domain for 8.99 but networksolutions (one of the biggest if not the largest registrar sells it for $35) because people don't know better

So yes you can do reliable better work (network security ) then yes you should charge more as loyalty and trust goes a long way in business. However, if i am going in for a 1 time thing or if i have no desire to develop a long running relationship with a dealership or if i just don't know better, there is no reason they should get away with sh*t like that.

Just as there's rules against ticket scalping, collusion, and other unfair business acts, dealerships tend to get away with lots of stuff.

Sure you can say well ralph lauren charges $30 for a shirt but walmart charges $3 but there's at least some branding and quality differences

so either it shouldn't happen or it happens for a reason and for the time being i don't see justificaiton for dealerships to do what they do because i can rarely claim quality because they f*ck up most of the time worse than independent shops. They think the "authorized dealer" badge can mitigate any mistakes.

/rank

now im going to my macro econ class

 

Anyone have any details on the fuel pump recall? I have a 2005 and had not heard about it.

 

I havent heard about it either and I'm 05.

ejc317, just because your bound by a warranty doesnt mean you are forced to take the car to a dealer or your router to cisco. You have the choice to pay for the repairs out of pocket. If you want the repairs for free under that warranty then you take it to the dealer or send the router back to cisco. Noone is twisting the consumers arms really other than the fact free = good in most peoples book.

Honestly, I've had one issue not covered under warranty which was a $2.50 fix and the reason is was not covered was perfectly reasonable. The door panel came off because the guys who tinted the windows broke a clip holding it to the frame. I didnt know at the time so when someone finally sat in the back seat (damn near 2 months later) and the door panel came off in their hand I was like WTF! lol. But yeah, turns out it was an easy fix.

I've never gotten crap from the 2 dealers I've been to with regards to my boost gauge lines, my FMIC, intake exhaust or any other mods I've got done to the car. I attribute this partly to luck by primarily my attitude when dealing with the customer service rep and tech.

As far as the Network solutions analogy goes, they charge so much because of the additional services they offer. Godaddy sells your information to make a buck and bombards you with ads during the signup process. Personally I'd prefer to pay more for the ability to reg a domain without the bogus crap the cheaper places have to offer.

Dealerships can be dodgy but at least you have some recourse with AoA if they screw up royally, you don't have that insurance policy with jo blows auto service down the road. I think thats something that is good to know as well.

It's kinda a moot point anyway and I didnt mean to thread jack, just had to rant last night

 

dealership sells cars and don't like repairing them but most other sensible garages have insurance like the dealer so don't get fooled by that one, the dealer sets the pace on prices that's why people go else where and if you pick a bad garage without first checking their back ground or history then you will get shafted, I put it down to research

 

no no, not insurance as in if they cause damage, veryone would be dumb to operate without that. I mean the dealerships don't like getting a bad rep with AoA, enough complaints and they can lose their contracts with AoA and they def don't want that.

 

I see what you mean there but a price compromise would be a good idea don't you think that way people would have to look else where

 

you're saying stealerships can do whatever they want because you always have a choice? that is the most cop-out crock of sh*t excuse.

its more likely that an audi driver will go to an audi dealer or a bmw drive to go bmw dealer

finally, we pay for warranty .. not for a choice to go elsewhere cuz the dealership are douchey and won't fix ****. in that case why not give our money back