Warranty Caution
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Joined: Sep 2005
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Warranty Caution
I spent a few months trying to decide what warranty company to use.
In the end, I signed up with theautoclub.com because they appear to have a good reputation and they appear to be backed by good insurance companies.
I got the Gold coverage with a zero deductable for my A4.
The cam tensioner on my car has been acting up...making noise, not just on start up but during driving conditions. Also, vehicle performance began to drop.
The check engine light had come on and found out that I had a broken air line so I took the car in for service. I got a call from the repair facility and they said the computer was showing a mechanical failure code on the cam tensioner. We called the warranty company and this is where my nightmare has begun.
Initially, the adjuster said the cam tensioner was not a problem and the mechanical failure code of the part was due to the other code in the system, an air/fuel mixture problem (obviously from the cracked air line).
Next, the adjuster dismissed the cam tensioner as being fine because there is a TSB that says noise upon startup is acceptable. What the adjuster fails to relay back to the insurance/warranty company is that the tensioner makes noise not only after startup but during normal driving conditions. I am not an Audi engine expert but I know enough mechanically to know this adjuster is trying to nickel and dime me to get out of paying for the broken part. An air/fuel mixture problem is not the cause of a mechanical failure. If I am wrong, I hope someone can shed some light on the issue.
Needless to say, I have had to pay for the tear down of the motor and put it back together without it being repaired because of the blasted warranty company. I am totally unsatisified. Not only do I feel I am being treated unfairly in this ordeal, but the repair facility said this is normally an open/closed case. I will end up paying for this full repair and I have paid for a warranty that has done me no good. I will pursue getting my money refunded as well as filing an unsatisfactory report with the better business bureau.
I believe the warranty company should pay for the repair and I am going to pursue this until I either get the car repaired or I get my money back.
My ordeal is not finished and who knows...it could have a positive result. Nonetheless, I am going on 3 weeks without my car...it is still not fixed and I wanted to share my experience for anyone else out there that is looking for a company to provide extended warranties for their vehicle.
Also, it would be great to hear of other companies that do a good job that I might consider when this ordeal is over with.
Kind Regards,
John
In the end, I signed up with theautoclub.com because they appear to have a good reputation and they appear to be backed by good insurance companies.
I got the Gold coverage with a zero deductable for my A4.
The cam tensioner on my car has been acting up...making noise, not just on start up but during driving conditions. Also, vehicle performance began to drop.
The check engine light had come on and found out that I had a broken air line so I took the car in for service. I got a call from the repair facility and they said the computer was showing a mechanical failure code on the cam tensioner. We called the warranty company and this is where my nightmare has begun.
Initially, the adjuster said the cam tensioner was not a problem and the mechanical failure code of the part was due to the other code in the system, an air/fuel mixture problem (obviously from the cracked air line).
Next, the adjuster dismissed the cam tensioner as being fine because there is a TSB that says noise upon startup is acceptable. What the adjuster fails to relay back to the insurance/warranty company is that the tensioner makes noise not only after startup but during normal driving conditions. I am not an Audi engine expert but I know enough mechanically to know this adjuster is trying to nickel and dime me to get out of paying for the broken part. An air/fuel mixture problem is not the cause of a mechanical failure. If I am wrong, I hope someone can shed some light on the issue.
Needless to say, I have had to pay for the tear down of the motor and put it back together without it being repaired because of the blasted warranty company. I am totally unsatisified. Not only do I feel I am being treated unfairly in this ordeal, but the repair facility said this is normally an open/closed case. I will end up paying for this full repair and I have paid for a warranty that has done me no good. I will pursue getting my money refunded as well as filing an unsatisfactory report with the better business bureau.
I believe the warranty company should pay for the repair and I am going to pursue this until I either get the car repaired or I get my money back.
My ordeal is not finished and who knows...it could have a positive result. Nonetheless, I am going on 3 weeks without my car...it is still not fixed and I wanted to share my experience for anyone else out there that is looking for a company to provide extended warranties for their vehicle.
Also, it would be great to hear of other companies that do a good job that I might consider when this ordeal is over with.
Kind Regards,
John
3rd Gear
Joined: Oct 2005
Posts: 2,646
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RE: Warranty Caution
You are correct in diagnosing the two seperate problems. They are unrelated. One thing to be carefull of with noisy adjusters is lack of oil pressure. They are one of the last things to get oil and are the first things to fail when you have oil pressure issues. Most warranty companys write contracts to cover as little stuff as posible and are worded vaguly to included lots of gray areas that allow them to repair cars at their choosing. Service writers hate them, techs hate them, quite a few customers hate them as well. Its amazing how they stay in business.
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