eBay Engine Mounts
Thread Starter
|
3rd Gear
Joined: Jul 2007
Posts: 1,980
From: Houston
RE: eBay Engine Mounts
ORIGINAL: TeeterTawter
"Return policy details: If not satisfied, Return within 30 days for Full refund.Less Shipping Charges."
Sir,
EBAY Return Policy Clearly States..
1. In original Packaging
2. Unused or installed
3. Less Shipping & Handling fees
4. Less EBAY Charges.
In this case there is clearly a Problem with the Car or in the installation.
Best wishes,
Team DP USA
1st Gear
Joined: Dec 2007
Posts: 123
RE: eBay Engine Mounts
Oh no... that's bogus. Don't settle for anything less than a full refund! If the auction lists the item as OEM, and they aren't, then why shouldn't you receive a full refund? Deception! If everything else fails, the auction lists a 1 year manufacturer's warranty...
2nd Gear
Joined: Mar 2006
Posts: 1,358
From: Sauga
RE: eBay Engine Mounts
EBAY Return Policy Clearly States..
1. In original Packaging
2. Unused or installed
3. Less Shipping & Handling fees
4. Less EBAY Charges.
In this casewe clearlyhavegarbage products andhorrible custumer service reps.
Best wishes,
Team DP USA
1. In original Packaging
2. Unused or installed
3. Less Shipping & Handling fees
4. Less EBAY Charges.
In this casewe clearlyhavegarbage products andhorrible custumer service reps.
Best wishes,
Team DP USA
gotta find a loop hole around that one, it seems thats whats keeping them from sending you the refund! Have you tried telling them they where faulty from the begining? right outta the package faulty? maybe look over your emails and see if you can find out if you mentioned it or not, and then contact paypal stating they sent you a faulty item in which they are not willing to refund your money back to you.
What I don't like is that they state on there ad "Return policy details: If not satisfied, Return within 30 days for Full refund.Less Shipping Charges." and then throw this at you, EBAY Return Policy Clearly States..
1. In original Packaging
2. Unused or installed
3. Less Shipping & Handling fees
4. Less EBAY Charges.
Thread Starter
|
3rd Gear
Joined: Jul 2007
Posts: 1,980
From: Houston
RE: eBay Engine Mounts
ORIGINAL: TeeterTawter
gotta find a loop hole around that one, it seems thats whats keeping them from sending you the refund! Have you tried telling them they where faulty from the begining? right outta the package faulty? maybe look over your emails and see if you can find out if you mentioned it or not, and then contact paypal stating they sent you a faulty item in which they are not willing to refund your money back to you.
What I don't like is that they state on there ad "Return policy details: If not satisfied, Return within 30 days for Full refund.Less Shipping Charges." and then throw this at you, EBAY Return Policy Clearly States..
1. In original Packaging
2. Unused or installed
3. Less Shipping & Handling fees
4. Less EBAY Charges.
gotta find a loop hole around that one, it seems thats whats keeping them from sending you the refund! Have you tried telling them they where faulty from the begining? right outta the package faulty? maybe look over your emails and see if you can find out if you mentioned it or not, and then contact paypal stating they sent you a faulty item in which they are not willing to refund your money back to you.
What I don't like is that they state on there ad "Return policy details: If not satisfied, Return within 30 days for Full refund.Less Shipping Charges." and then throw this at you, EBAY Return Policy Clearly States..
1. In original Packaging
2. Unused or installed
3. Less Shipping & Handling fees
4. Less EBAY Charges.
Administrator
Joined: Jul 2006
Posts: 11,670
From: Binghamton, NY
RE: eBay Engine Mounts
Agreed on contacting PayPal about your concerns. Reopen the winning auction page and do a CTRL-PRNTSCRN to get a printout of the page in its entirety and let both eBay and PayPal know that you can furnish a printout copy of their auction's return policy, just in case they change it on other auctions. Don't want them doing that and having eBay/PayPal check out their "current" policy rather than what they are telling you.
Thread Starter
|
3rd Gear
Joined: Jul 2007
Posts: 1,980
From: Houston
RE: eBay Engine Mounts
Deutsche Parts <deutschepartsusa@gmail.com> wrote:
Sir,
The second Mount that went Bad obviously was going bad along with the first one, due to an installation issue of other Issue. We are wanting to satisfy you by sending you a New Mount.
We are an Honest Company & truely bel;ieve there is something else that made the first Mount go bad & thus the Engine started to shake & teh second one started on the deterioration process due to improper Balance.
Pls advise how you would like to proceed.
best,
team DP USA
Sir,
The second Mount that went Bad obviously was going bad along with the first one, due to an installation issue of other Issue. We are wanting to satisfy you by sending you a New Mount.
We are an Honest Company & truely bel;ieve there is something else that made the first Mount go bad & thus the Engine started to shake & teh second one started on the deterioration process due to improper Balance.
Pls advise how you would like to proceed.
best,
team DP USA
If this is just an issue of terminology, that's fine,
I won't try to correct you further, but the reason for
the premature failure of your mounts had nothing to do
with installation. There is only one way to install
them and they were properly installed. It may very
well be that the second one failed earlier than it
would have had the first not failed, but that isn't
enough insurance for me when it means potentially
having to do the job a THIRD time. I'd like my money
back as per your return policy stated within the
auction so that I can purchase actual OEM mounts which
are proven to be reliable. The product was
misrepresented which wouldn't have been an issue if
they were of superior quality, but they proved
themselves not to be within just one week. Luckily, I
saved the mounts that I removed so I can swap them in
again and send yours back to you afterwards. Please
send your address where you want to receive the mounts
so that I can have my refund.
Thank you,
Sine
I won't try to correct you further, but the reason for
the premature failure of your mounts had nothing to do
with installation. There is only one way to install
them and they were properly installed. It may very
well be that the second one failed earlier than it
would have had the first not failed, but that isn't
enough insurance for me when it means potentially
having to do the job a THIRD time. I'd like my money
back as per your return policy stated within the
auction so that I can purchase actual OEM mounts which
are proven to be reliable. The product was
misrepresented which wouldn't have been an issue if
they were of superior quality, but they proved
themselves not to be within just one week. Luckily, I
saved the mounts that I removed so I can swap them in
again and send yours back to you afterwards. Please
send your address where you want to receive the mounts
so that I can have my refund.
Thank you,
Sine
Administrator
Joined: Jul 2006
Posts: 11,670
From: Binghamton, NY
RE: eBay Engine Mounts
Jesus, what a pain to deal with them. Think I'll go directly OEM if I need them. Oh, and LOL at "sir" (even though they wouldn't know). You should've corrected them on that too, just for fun
4th Gear
Joined: Nov 2004
Posts: 4,153
From: Oswego, Illinois
RE: eBay Engine Mounts
Wow, you got screwed over, ive bought from that seller and while the part wasent bad i really wasent happy with the comm and never bought from them again, why didnt you just real OEM or something from ecs or 034 int he first place.