It happens - even my service dept. which I swear by did not see that TSB - it pays to be a diligent customer =)

At the end of the day, think about the mechanic who is forced to see X many cars a day...each of which have different TSB's.

My blame, if I chose to put any, would be on the automotive industry's shoulder's. Having TSB's and not making them recalls is....highway robbery.

 

Latest update......The control module did not fix the problem, so they replaced the fuel pressure sensor. That also did not fix the problem, so now they are replacing the high pressure fuel pump. All of this, without inspecting the cam lobe or cam follower. They are getting tired of me asking about the TSB; the last note I received, I was told that the techs are very knowledgeable, and are aware of the TSB, and if they think it will assist, they will follow the recommendations. With the high pressure fuel pump being replaced, I don't think they have any more excuses not to inspect the cam follower.

 

Picking my car up tomorrow (it's been ~ 2 weeks). They finally inspected the cam followers and replaced the followers, cam shaft and high pressure fuel pump. It's been a very frustrating experience with the service department.

 

Gotta love the know-it-all's at the dealers...