They were great! It took me a while to decide on my new A3 (around 3 months) and the A3 was the first car I test drove. Tehy were super nice the whole time and ended up selling to me at invoice! All in all a great experiance after we got the deal done they even let us stay around after they were supposed to be closed to watch the Kentucky derby. Only good things at Criswell! Located on West Street in AnnapolisI suggest you visit them or thier web site at www.criswellaudi.com