Be aware !!!
#1
03-12-2009, 01:03 PM
Be aware !!!
I want to inform you NOT to buy anything from http://www.blauparts.com/ they sold me wheel bearings made in CHINA , company is from Wisconsin , when I place the order I ask and I was told that the bearing are made in Germany .
Inscription on the bearing is : BAHB633815AA One of them came apart during shipping
I ask my mechanic about this bearings and he sad he dose not give me any warranty for the labor
So please put BALAfergnugen inc. on your NOT TO BAY LIST
Inscription on the bearing is : BAHB633815AA One of them came apart during shipping
I ask my mechanic about this bearings and he sad he dose not give me any warranty for the labor
So please put BALAfergnugen inc. on your NOT TO BAY LIST
#2
03-13-2009, 06:19 PM
Well, I always had a good experience with Blauparts. Did the bearing fall apart? BTW, no mechanic will give you any warranty if you provide your own part, even if the part is from the manufacturer.
#3
03-14-2009, 06:55 PM
I just ordered my Control Arm kit from them and couldn't be happier with the transaction. Nothing missing, everything from Germany and got it in no time (2 days).
I realize you are angry but before you start flaming them, did you contact them about the failed part? How do you know it came from China? At least give them a change to make things right. I see that lots of people on the site have dealt with them and haven't had an issue.
Communication is the key, start off by being nice and then graduate to being hostile if you want, but if you start off hostile you'll never get anywhere.
just a suggestion
I realize you are angry but before you start flaming them, did you contact them about the failed part? How do you know it came from China? At least give them a change to make things right. I see that lots of people on the site have dealt with them and haven't had an issue.
Communication is the key, start off by being nice and then graduate to being hostile if you want, but if you start off hostile you'll never get anywhere.
just a suggestion
#4
03-17-2009, 01:56 AM
First one of two bearing came a part in the box , and i checked the number printed on them BAHB633815AA I google it and was clearly ...CHINA .
I am for communication , that is what I dead, first I called and ask what is the origin of the bearings and I was told they are from Germany, which proofed to be a lie, what I try to say is to be aware what is going on ,check your parts when you got it, they took them back very fast, they war shipped in a clear plastic bag, no box no part no .
I order bearings from http://www.primemotorgroup.com/ and they came in a box whit part no is clearly marked , Made in France and on the bearing on the inner race is stamped SNR GB12399S01 FRANCE , SNR is the manufacture .
I received a email from them please read No 2 , they enforcing Chevron Grease , please , the bearing I return as I mention was coming apart it was build to a different spec , the one from SNR are not ,
her is the email :
Bottom line , just be aware and check what you getting
!!!Renault factory is using Ningbo D&Y Bearings & Auto Parts Industry Co, .Ltd , BLAUfergnugen is right about that , Ningbo is a province in China :
)) whit a large factory of bearings .
We can get them by the 100 http://www.tradekey.com/product_view/id/678895.htm
I am for communication , that is what I dead, first I called and ask what is the origin of the bearings and I was told they are from Germany, which proofed to be a lie, what I try to say is to be aware what is going on ,check your parts when you got it, they took them back very fast, they war shipped in a clear plastic bag, no box no part no .
I order bearings from http://www.primemotorgroup.com/ and they came in a box whit part no is clearly marked , Made in France and on the bearing on the inner race is stamped SNR GB12399S01 FRANCE , SNR is the manufacture .
I received a email from them please read No 2
, they enforcing Chevron Grease , please , the bearing I return as I mention was coming apart it was build to a different spec , the one from SNR are not ,her is the email :
Your phone conversation this morning with our representative has been forwarded to our customer service department. We are sorry that you expressed that you were dissatisfied with the wheel bearing kit that you have received. Unfortunately our representative, even though she tried to explain the details about our wheel bearings to you, was unable to do so over the phone so we felt it would be proper to explain our position to you in writing.
I spoke to our engineer about some of the concerns you expressed about our wheel bearings. We are happy to relate the following information. Blaufergnugen,Inc. offers Improved bearings verses stock bearings in that:
1) Our bearing uses the highest quality 'Chevron SRI' synthetic grease which has an excellent high temperature profile and a moisture resilient quality which is not found in many wheel bearings today.
http://www.matweb.com/search/datashe...f97fdde93cd010
2) The un-installed Blaufergnugen, Inc. bearing has a slightly looser manufacturing tolerance and dimensions than the stock bearing for good reason, let us explain;
a) When our new bearing is press fit into both the vehicles' knuckle assembly and wheel hub, the installer may notice a slightly looser feel compared to an equivalent stock bearing. However, once the axle bolt that runs through the wheel hub is torqued or tightened to factory specification the installer will notice that the entire bearing/hub assembly is completely tight on the vehicle as it should be.
b) The difference at this point, our bearing verses the stock bearing, is that our bearing has what we consider less resistance or drag in what we term the true 'Float' condition. We feel this effect yields less heat and subsequently less wear, improving the wheel bearings' life expectancy. Of course, the longevity of any bearing even ours, is determined by correct installation techniques and proper press tools . We are so confident of the improved life expectancy of our bearings that we offer a Limited lifetime warranty on them. Additionally, we have sold thousands of these wheel bearings to many satisfied customers around the world and have used hundreds of them in our own service facility with no warranty problems.
3) Our wheel bearing manufacture is an OEM supplier to the Renault car in France. They are manufactured to rigorous ISO 9001 quality standards and utilizes an internal SKF bearing design.
We hope that this information answers the questions we were not able to relate to you on the phone.
I am including a return authorization for the wheel bearing kit that you wish to return, I have also arranged for FedEx to email you a return shipping label to attach to your return package at no further cost to you. Per our policy, please return the entire kit as it was sold to you including the hardware. Once we receive your return and process it, you will be receiving a full credit.
After your last phone conversation with our representative, we came to the conclusion that you are not in need of a replacement order as indicated earlier. Thus, that order has been canceled.
If you have any additional questions or comments, I am including this link to our customer service complaint form.
http://www.blauparts.com/policies/complaint.shtml
Sincerely,
Customer Service/Returns Team
BLAUfergnugen! Inc.
An Independent Audi, Vw Specialist
returns@blauparts.com
I spoke to our engineer about some of the concerns you expressed about our wheel bearings. We are happy to relate the following information. Blaufergnugen,Inc. offers Improved bearings verses stock bearings in that:
1) Our bearing uses the highest quality 'Chevron SRI' synthetic grease which has an excellent high temperature profile and a moisture resilient quality which is not found in many wheel bearings today.
http://www.matweb.com/search/datashe...f97fdde93cd010
2) The un-installed Blaufergnugen, Inc. bearing has a slightly looser manufacturing tolerance and dimensions than the stock bearing for good reason, let us explain;
a) When our new bearing is press fit into both the vehicles' knuckle assembly and wheel hub, the installer may notice a slightly looser feel compared to an equivalent stock bearing. However, once the axle bolt that runs through the wheel hub is torqued or tightened to factory specification the installer will notice that the entire bearing/hub assembly is completely tight on the vehicle as it should be.
b) The difference at this point, our bearing verses the stock bearing, is that our bearing has what we consider less resistance or drag in what we term the true 'Float' condition. We feel this effect yields less heat and subsequently less wear, improving the wheel bearings' life expectancy. Of course, the longevity of any bearing even ours, is determined by correct installation techniques and proper press tools . We are so confident of the improved life expectancy of our bearings that we offer a Limited lifetime warranty on them. Additionally, we have sold thousands of these wheel bearings to many satisfied customers around the world and have used hundreds of them in our own service facility with no warranty problems.
3) Our wheel bearing manufacture is an OEM supplier to the Renault car in France. They are manufactured to rigorous ISO 9001 quality standards and utilizes an internal SKF bearing design.
We hope that this information answers the questions we were not able to relate to you on the phone.
I am including a return authorization for the wheel bearing kit that you wish to return, I have also arranged for FedEx to email you a return shipping label to attach to your return package at no further cost to you. Per our policy, please return the entire kit as it was sold to you including the hardware. Once we receive your return and process it, you will be receiving a full credit.
After your last phone conversation with our representative, we came to the conclusion that you are not in need of a replacement order as indicated earlier. Thus, that order has been canceled.
If you have any additional questions or comments, I am including this link to our customer service complaint form.
http://www.blauparts.com/policies/complaint.shtml
Sincerely,
Customer Service/Returns Team
BLAUfergnugen! Inc.
An Independent Audi, Vw Specialist
returns@blauparts.com
!!!Renault factory is using Ningbo D&Y Bearings & Auto Parts Industry Co, .Ltd , BLAUfergnugen is right about that , Ningbo is a province in China :
)) whit a large factory of bearings . We can get them by the 100 http://www.tradekey.com/product_view/id/678895.htm
Last edited by razvy; 03-17-2009 at 02:10 AM.
#5
11-03-2011, 02:29 PM
Buyers beware of Blauparts
Buyers beware of Blauparts.com. I purchased a Timing Belt kit from them a few years ago for my 1997 Audi A4. Halfway through the life cycle of one of the tensioner idlers it failed (45,000 miles), breaking the timing belt, sending the pistons through the head, and destroying the engine. I contacted Blauparts to see what their response would be. Weeks later they e-mailed back stating they are not the manufacturer for that part, but they would like to take a look it. In the e-mail, they included a return authorization. Blauparts: the failed part you sold me cost me thousands of dollars and you want me to send it back so you can look at it? No apology, no sense of responsibility, nothing. Shame on you Blauparts!
#6
11-03-2011, 07:44 PM
What exactly is going on here? You have exactly three posts on this forum and every one of them is attacking a vendor that has provided exceptional service to the Audi community for many, many people? I'm just curious if this is your only reason/motive for joining AF or if you are going to be a normal contributing member.
I feel for you with the misfortune you had with your parts. I agree with the others that a vendor has to rely on the quality control of their suppliers. It's good that they took interest at all in what happened. Many companies would give you a terse "WTF do you expect us to do? Buy you an engine?" I think that with the way customer service has changed in the last couple years (customer disservice, maybe?), you were fortunate that they cared enough to ask you to send it - that may well be the first step toward some effort on their part to appease you. You should do it.
I feel for you with the misfortune you had with your parts. I agree with the others that a vendor has to rely on the quality control of their suppliers. It's good that they took interest at all in what happened. Many companies would give you a terse "WTF do you expect us to do? Buy you an engine?" I think that with the way customer service has changed in the last couple years (customer disservice, maybe?), you were fortunate that they cared enough to ask you to send it - that may well be the first step toward some effort on their part to appease you. You should do it.
#7
11-18-2011, 06:06 PM
Resubmission of RA
Buyers beware of Blauparts.com. I purchased a Timing Belt kit from them a few years ago for my 1997 Audi A4. Halfway through the life cycle of one of the tensioner idlers it failed (45,000 miles), breaking the timing belt, sending the pistons through the head, and destroying the engine. I contacted Blauparts to see what their response would be. Weeks later they e-mailed back stating they are not the manufacturer for that part, but they would like to take a look it. In the e-mail, they included a return authorization. Blauparts: the failed part you sold me cost me thousands of dollars and you want me to send it back so you can look at it? No apology, no sense of responsibility, nothing. Shame on you Blauparts!
Please see your private message box for the Re-Submission of your Original Return Authorization (RA) number, so that you may send your part(s) back to us and we may move forward in assisting you.
When we receive your part(s) for warranty consideration, we will be happy to move forward in helping you.
We understand the inconvenience that customers face when confronted with unexpected maintenance issues. It's true that the part(s) in question aren't manufactured by us. However, when given the opportunity, Blauparts is happy to review parts for warranty consideration and move forward in assisting customers in whatever way we reasonably can to come to an equitable solution. Please understand that in order to do so and to verify claims, we must first receive the part(s) in question.
Feel free to contact our customer service department directly @ 920 758 3232 extension 104 or 107. Thank you for giving us the opportunity to assist you.
Sincerely,
Customer Service/Returns Team
BLAUfergnugen! Inc.
An Independent Audi, Vw Specialist
returns@blauparts.com
#8
11-08-2014, 10:55 PM
Blaufergnugen
I agree with buyer beware. I was the first person to buy a strut conversion kit for my 2004 allroad. After installation the back of the car sat a few inches lower than it was suppose to. I contacted them and they designed and had a spacer manufactured after about 6 months. I understand a new product may have to be tweeked. The struts also squeaked. They said they would work on that after the height problem was taken care of. I took the car to numerous shops all of which said that the struts were shot. Blaufergnugen refused to stand by the warranty and refused to answer my emails.
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